I have been being pleasant to people for a living for thirty years. When I snap, it's gonna be ugly. Take this fun exchange; I call the health insurance company, and while I have done this countless times, it's always a new adventure.
The company has two employees - Miss Jones and Mr. Smith. I think that's why the wait on the phone is so long. Ah, lucky day! Miss Jones!! Except this is a new Miss Jones, and I think she started the job 30 minutes ago with no training. Guess the other Miss Jones gave up - she'd have to. She knew what she was doing. Today I am calling to find out why a claim was denied. I give them all the info. They tell me they have no record of receiving said claim. I, quite nicely, ask how they sent a denial of a claim they never received. I have stumped Miss Jones. She repeats her script, asking me to resubmit. Of course I will - we need to receive the $7.24 they will eventually pay my employer, a medical specialist. Miss Jones does not grasp the concept of denying something that doesn't exist in their world. I have spent 40 minutes (29 on hold) to try to beg this billion dollar company to send my office less that a cheap pizza special price. I am exhausted and I just got here.
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